Terms & Conditions
We update this page and it's included terms regularly therefore we recommend that you periodically re-read the terms. If you have any questions regarding the information contained on this page then please get in touch.
Livivo is a registered brand entity of HSI Global Ltd. (also referred to as "HSI", "HSI Global","we", "us", "our") and registered in Scotland under company number SC441365. Our registered office address is:
HSI Global Ltd.
8 Nelson Mandela Place
3rd Floor, North
VAT Number: GB156966756
Our website contains links to other websites not affiliated with HSI Global and operated by third parties. These links are intended to offer users additional information. We have no control over the content or operation of those websites. Please be aware that the decision to use these websites is yours alone and HSI Global is not liable for any outcome arising from this usage.
HSI Global owns or has permission to use the intellectual property rights contained within the Livivo website and its content. This content is protected by copyright, trade mark, database rights and other intellectual property laws and treaties. All such rights are reserved.
We prohibit the use of the Livivo website and its content for commercial purposes without our permission. The use of the Livivo logo or any brand trademark is also prohibited without permission.
Our website displays content provided and served by third party resources such as TrustPilot. The content displayed by these resources may not be under our control. If you contact us to request we remove this content or particular sections of the content; we shall, within reason, remove content under our control.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Terms of Sale
To purchase from our website, you must meet the all the following criteria:
- You are at least 16 years old
- You are legally capable of entering into binding contracts
- You are resident in one of the serviced countries
Prices on our website include VAT but exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time but will not affect orders placed before the time that changes were applied. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order .We reserve the right to refuse or cancel orders, including those with clear and obvious mis-pricing errors.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Orders are accepted only once payment has cleared standard authorisation checks. All orders are subject to goods availability and confirmation of the order price. We are obliged to supply only goods contained within the dispatch confirmation.
You will be subject to the policies and terms and conditions in force at the time that you order goods from us. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.
Each promotional code issued for use on our website has its own unique terms including duration of availability, discount amount, goods applicable and usage limitations. Terms will be made clear at the time of issue. We can modify, suspend or terminate promotional codes at our discretion.
Unless otherwise stated, promotional codes cannot be used to purchase gift-cards, vouchers or other forms of credit on our website.
If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
We recommend contacting your local customs office for further information before placing your order. Also, note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within a reasonable time, which shall be a maximum of thirty (30) days from the date of the dispatch confirmation, unless there are exceptional circumstances.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Returns & Refunds
We operate a 30-day refund policy for purchases made from the Livivo website. Please note, these terms reflect the goodwill guarantee offered by HSI Global. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products.
The 30-day period begins on the date when the goods are delivered to the customer. If goods are returned within the 30-day period, a full refund will be issued as soon as possible, including the standard delivery cost, via the original method of payment. In any case a refund will take no longer than 14 days from when the returned goods are received by us or from when the customer provides proof of posting. Refund confirmation will be sent to you via email.
All charges incurred as a result of returning goods to HSI Global are the liability of the customer.
If goods are returned in an unsuitable condition or are damaged, excludes manufacturing faults, we reserve the right to refuse any refund. Items such as ear tips cannot be returned once the original packaging has been opened due to hygiene reasons.
HSI Global's warranty is only valid upon presentation of proof of purchase, validated by HSI Global. The warranty is redeemable by first end users of brand-new products purchased from authorised HSI Global retailers only. HSI Global's warranty is not transferable.
Checking with HSI Global before purchasing from any non-listed retailer is strongly advised to ensure the retailer is endorsed by HSI Global.
Warranty claims must be made via email contact with HSI Global directly or using our online contact form. HSI Global reserves the right to reject warranty claims in the absence of valid proof of purchase. HSI Global's warranty does not affect the consumers statutory rights or consumer rights.
Proof of Purchase
Please retain your sales receipt as proof of purchase. Proof of purchase must state the following criteria:
- Date of Purchase
- Seller of Product
- Customer Name
- Purchase Price
- Product Name
- Product Condition
The warranty period begins on the date of original purchase and lasts for the duration stated below. The warranty period is not reset upon a successful warranty claim.
- Electronics - 1-year
- Non-Electronic Goods - 90-days
Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the safety instructions for use. All warranty claims become void if the product is tampered with or modified by unauthorised persons or third parties.
The below cases are not covered by the above warranty.
- Minor cosmetic damage which does not affect the product’s intended operation
- Lost accessories supplied with the product
- Faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
- Faults caused by unauthorised modification to the product by the user or third party
- Faults of which the purchaser was already aware at the time of purchase
- Faults or defects resulting from use of the product with third party accessories not endorsed or recommended by HSI Global
- Lost or stolen property
We shall satisfy our warranty obligations by remedying any material or manufacturing faults free of charge at our discretion either by repair, exchanging individual parts or the entire product. Any products or their defective parts removed during the warranty claim process shall become the property of HSI Global.
In the event the remedy is the exchange of the entire product and an identical product is not available for warranty replacement, HSI Global reserves the right to replace the defective product with a comparable product.
You may be required to return the product, subject of the warranty claim, for testing before the issue of a replacement product. You are responsible for the return shipping costs as well as any loss or damage to the product before they reach HSI Global. We recommend that you use a shipping method that allows you to track your package. Please ensure to pack products appropriately to ensure that they are not damaged while in transit.