Returns, made simple.
We hoped it would never come to this but don't worry, we offer a 30-day return policy on all items to handle sad situations like this one.
We've answered some of the common questions we get asked by other customers and hope they help you too.
I've changed my mind, can I return my order?
Absolutely! As long as you contact us within 30 days of your purchase date, you are eligible under our return policy. Please reach out to our team who will assist you.
I purchased from a retailer, can I return my product here?
If you did not purchase via our website or HSI Global on Amazon, we are unable to issue a refund or product exchange as your payment wasn't made to us.
However, if you have an electrical product that has developed a fault, then you are covered under our 1-year electronics warranty and our team will be happy to help.
Can I exchange for another product?
If you purchased from livivo.co.uk and contact us within 30 days of your purchase date, we would be happy to process an exchange. Please reach out to our team who will assist you.
My item is faulty, can I have a replacement?
If you purchased from another retailer and are within your return period, please contact them directly. We can only handle claims that have surpassed the retailers return period.
Our electrical products are covered under our 1-year electronics warranty and all other products are covered by a 90-day warranty.
How long do I have to return my item?
As mentioned above, claims must be made within 30-days of the date of purchase. Once you have made a successful claim, you have 14-days to return the item to us.
When will I receive my refund?
As soon as your return is received a refund will be issued within 48 working hours.
Depending on the courier, you may be required to confirm via email that your item has been returned to us.
Not satisfied? Allow us to help.
We are sorry to hear that and our team are here to help, you can reach out using the button below...