We are committed to protecting the privacy of all our customers and visitors online. To keep things transparent, we have answered some helpful questions regarding your privacy online.
If you have any questions in relation to the information below then please contact us. The data controller for all Livivo services is HSI Global Ltd (SC441365).
What are cookies?
Web cookies (not to be confused with the tasty choc chip snack) are text files containing small quantities of data which helps a website track your visit and activity during that visit. For more information on cookies see here.
What data is stored in a cookie?
The data collected is determined by the website you visit, cookie type and the information volunteered by the user, for more information on this see: 'How do I Control my Cookies?'. Cookies cannot read data from your hard-drive or from information supplied to other websites.
We do not collect names or email addresses from cookies therefore your data is anonymous.
Examples of the types of data we collect from cookies:
- Number of users visiting our website
- Number of web pages viewed by the user
- Time spent on page
- First time visitors or return visitors
- Products purchased
- Browser used
- Language of users
- Countries users visited from
Who can access my cookie data?
Cookie data is stored by the website which collected it and by your device (located inside your web browser). You can access your cookie data from within your browser settings, for instructions please see this helpful cookie guide.
What types of cookie do you use?
We use both first and third-party cookies on our website. We have outlined the types of cookie and their purpose below.
These cookies are essential in order to enable you to move around our websites and use features, such as accessing secure areas of the site. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
Analytics and Statistics Cookies
These cookies collect information about how visitors use our websites, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies any individual. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a web site works.
Marketing and Third-Party Cookies
When you choose to view this news story, cookies will be added to your profile which then allow third parties to deliver relevant, interest-based advertising to you. These cookies remain active unless removed by you. To disable these cookies at any time you can visit the websites listed below. We cannot remove these cookies as they are controlled by third parties but you can opt out of cookies by changing your browser cookie preferences.
These cookies allow a website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
How do I control my cookies?
You can control your cookie data via permissions within your internet browser settings. You can choose which cookies to block and delete your cookie history, as well as block 3rd party cookies.
Learn more and disable the Google Ads cookie.
If you want to opt out of Google Analytics, you can download and install the add-on for your web browser.
Learn more and disable the Facebook Advertising cookie.
Learn more and disable the LinkedIn Advertising cookie.
Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our web sites or certain content or functionality may not be available.
How we use your information.
We use customer and visitor information for a variety of purposes. It's important that you are aware of how your information is used and why, therefore we have detailed this below.
Name & Address
To Deliver your Purchases
We need your delivery address to deliver your order.
To Send you Order Notifications
We need your email address to notify you of updates regarding your order.
To Update you on our News
If you grant us permission, we will use your email address to keep you informed of new products, services and promotions.
When a user decides to opt-in to our email newsletter, we will use the email address to send information on news, launches and other relevant additional information. We will not sell or give out this information to any third-party platforms.
If a user has explicitly approved receipt of Livivo's marketing messages, they will receive a newsletter to help keep them up to date with any business or product news (i.e. launches, sales etc.). A user can stop receiving these marketing emails at any time by unsubscribing.
For Fraud Prevention and Detection
To protect or investigate fraud against you, or HSI Global.
To Collect Service & Product Reviews
We will send you an email after you’ve placed an order to ask you to review us as a business and our products.
To Process Payments & Refunds
We require your full name as part of a standard payment verification process.
To Process Payments & Refunds
We ask for your card number, expiry date, billing address and CVV code for standard payment verification processes. Don't worry, we don't store your card expiry date, CVV information or full card number as this is all handled by a licenced payment service and your card details are processed securely by them.
For Fraud Prevention and Detection
To protect or investigate fraud against you or HSI Global.
Product and Order History
We store details of orders made directly from our website and any previous warranty claims so that we can verify the validity of your purchase for warranty purposes.
To Provide Customer Support
We keep a record of your communication with us to ensure we provide the most accurate and efficient customer support possible.
To Train our Support Staff
We review our customer service performance regularly which includes revisiting correspondence between customers and our team.
When creating an account on our website, we ask you to provide:
- Full Name
- Date of Birth
- Email Address
We use these details for identification, contact and account security purposes.
If you place an order through our site using a debit or credit card, we will provide an option to save your card details for future purchases. We will hold these details for payment authorisation only, we will securely collect and store this payment card information for account holder’s future use only. You will also be able to amend, update or delete any card details added to your Livivo account.
When placing an order, we will also provide an option to save your address details for future purchases. We will hold these details for delivery or billing only, we will securely collect and store this information for account holder’s future use only. You will also be able to amend, update or delete any address details added to your Livivo account.
Within your Livivo account, you will be able to see your full order details, payment methods and saved addresses. This information is stored with the intention of making it easier for you to check out in future. You will be able to amend or delete any of the stored information within your Livivo account.
How we share your information.
We do not sell your personal information to any third-parties, under any circumstances. We do however share data with trusted partners that provide essential components of our service or our contract with you. We want you to have visibility of where your information is shared and why, so we have detailed those trusted partners below.
Delivery & Shipping Companies
In order to deliver your purchases or warranty replacements we must share your name, delivery address and occasionally contact details with shipping companies such as Royal Mail and Yodel.
Payment Service Providers
To correctly and securely process your online payments we must use licensed payment service providers such as Shopify.
Fraud Prevention Agencies
To protect you and comply with applicable laws we must share your details with anti-fraud agencies if required.
User Approved Companies
Some features of our website operate via user approval only, such as PayPal to checkout. By entering your details into these features, you are sharing personal information with those companies as required to fulfil your request. Those companies have their own privacy information.
We will keep the information you provide us as a customer for five years after the transaction. This reflects our warranty period, contractual and accounting obligations that we have.
We will keep hold of some of your information for longer, if required to raise or defend against legal actions.
You have rights in relation to your information and which are listed below.
- The right to access information about how and why HSI Global is processing your information and to obtain a copy of it;
- The right to require HSI Global to change incorrect or incomplete data about you;
- The right to require HSI Global to erase or stop processing your data;
- The right to object to the processing of your data, including the right to require HSI Global to stop sending you marketing information.
If you would like to exercise any of these rights, or if you have any concerns about how your information is being processed, please contact us using the contact details above.
If you still believe that HSI Global has not complied with your rights, you can register a complaint with the Information Commissioner.
We may update this page, from time to time, to reflect any changes in how we are processing your data.
If we make significant changes, we will make that clear on our website, other Livivo services or by some other means of contact such as newsletters. This will allow you to review the changes before you continue to use Livivo.